Client: Psychologist Practice
Date: October 5, 2016
A psychologist who has been in business since 2007, knew the importance of collecting and responding to reviews in order to grow her practice and attract new patients. However, as a small business owner, the psychologist had no time to gather patient feedback on top of her many other responsibilities. Before she knew it, years had gone by and the practice that she worked diligently to build had a 2.2 star rating on leading review sites.
We created a unique Review Management solution tailored to the doctor’s needs, which included an online process to quickly and efficiently capture reviews from clients. By sending messages out via text and email, she was able to get patient responses immediately after they visited his office. She also gained peace of mind, knowing that the HIPAA-compliant solution enabled her clients to share reviews on leading sites, including HealthGrades, Google, Facebook and others.
CS Media responded to online reviews captured in the system. Within three months, the practice collected over 150 positive reviews, resulting in an increase from 2.2 stars to 4.7 stars online. This ultimately led to new clients, improved customer service and a positive reputation.
CS Media’s customized Review Management approach allowed for the doctor’s practice to increase her online star rating from 2.2 to 4.7 stars, enabling the practice to capture new clients and to establish a positive reputation.
